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Information We Gather and the
Parties to Whom We Disclose the Information
In order to process
your loan, comply with government regulations, improve our
products and services and better understand your financial
needs, we at Virginia Mortgage Services collect and maintain
personal information about our customers and former customers
from the following sources:
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Information we receive from you on applications or other
forms;
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Information about your transactions with us, our affiliates,
or others; and
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Information we receive from consumer reporting agencies.
We may disclose the information above within our family of
companies (“affiliates”). The affiliates to whom we disclose
personal information about our customers and former customers
include affiliated insurance companies. We may disclose the
information above to our affiliates as follows:
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We may share the information described above with our
affiliates so that we may provide our existing and former
customer with valuable product and service offers.
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We may also share the information we collect with our
affiliates who perform administrative and servicing functions,
as permitted by law.
In addition, we may disclose the information above with
nonaffiliated third parties who service and process the loans
and financial products that we offer to our customers and former
customers, as permitted by law.
The law allows us to share identifying
information and information about our transactions and experiences with you. You
may direct us not to share other information that is assembled or used to
determine your eligibility for a product or service, such as that shown on
consumer credit reports and asset and income information from applications.
If you prefer that we not share this other information with our affiliates, you
may choose to opt-out (or ask us not to share). To opt-out, simply notify us by
calling 1-800-961-9121. Your opt-out request will become
effective as soon as reasonably practicable after we receive it.
How We Maintain the Confidentiality and
Security of Your Personal Information
We maintain physical, electronic, and procedural
safeguards that comply with all legal requirements to guard your nonpublic
personal information. We restrict our employees’ access to nonpublic personal
information about you to those employees who need to know that information to
provide products or services to you. We also require third parties to whom we
disclose personal information as permitted by law and our affiliates to maintain
appropriate procedures to ensure the security and confidentiality of your
personal information.
Our Commitment to You to Maintain Accurate
Information
We are committed to providing you with superior
customer service. We strive to ensure your account information is correct and
current. Should you at any time discover that information pertaining to your
account is inaccurate or not up-to-date, please contact us at the address or
toll-free telephone number shown below:
Corporate Location:
5408 Chamberlayne Rd
Richmond, VA 23227
[800] 961-9121
This privacy statement describes our privacy practices for both current and former customers. We will provide one copy of this notice; please share this information with all co-borrowers.
Upon your request, we will send additional copies of this statement.
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